Order Cancellation/Return

Order Shipping Method

You can return your order within 14 days from the date of receipt. The products must be returned in excellent condition, exactly as received, complete and undamaged, with their packaging intact.

If the return is not made within the 14-day period or if the packaging has been opened, the company reserves the right to refuse the return or replacement of the product.

Additionally, in all cases, the returned product must be accompanied by all relevant documents, such as the original packaging and the purchase receipt. Before proceeding with a return, it is recommended to contact the company either via email through the contact page or by phone at +30 2110125229, Monday to Friday, 09:00-17:00.

Responsibility

The company is not responsible for any defects in the products or damages arising from them, as the responsibility lies solely with the manufacturer or supplier.

In case of returning a defective product, the following terms apply:

  • The product must be returned within 14 days of purchase, with the full packaging and proof of purchase.
  • The malfunction of the product must be due to a manufacturer defect, not damage caused by misuse, such as drops, non-compliance with manufacturer specifications, or tampering by unauthorized technicians.
  • If there is no available stock for replacement, it may be replaced with a product of equal or superior specifications, or the purchase amount will be refunded.
  • For product returns, either the money will be refunded, or, by agreement with the buyer, the amount will be credited to the next order.

For the completion of any transaction, the disclosure of certain personal information is required for security reasons. The company strictly adheres to data protection laws and does not use your personal information without your consent

Personal data is not disclosed, sold, or exchanged unless required by legal procedures, such as by a public authority or court. You may also request a change to your personal details at any time.

 

Product Returns / Exchanges

Returns and exchanges of products are at the customer's expense for return and reshipping costs. The customer can return the product to the company via any courier service or return it personally, provided the product is in the same condition as when it was received.

The product will be evaluated, and if no damage or alteration is found, the exchange and reshipping will be carried out at the customer's expense.

The required information includes:

  • Full name
  • Phone number
  • Address
  • Email address

In case of issuing an invoice, the following additional information is required:

  • VAT  Number
  • Tax Office
  • Company name
  • Business activity

Handling Complaints:

For any information or complaint, please contact us at 2110125229, or email (studiohair-extentions@hotmail.com) and we will serve you immediately.