Terms of Use

General Information

The company -----------, based at Leoforos Iasonidou 14, Elliniko, 16777, Athens, with contact phone number 2110125229, VAT number: ------------, and Company Registration Number: ----------, provides e-commerce services under the following terms and conditions. Using the website means the full and unconditional acceptance of these terms by the visitor. Every individual or legal entity that uses the website's services is required to carefully read these terms and conditions before use and accept them without any reservation.

Users are solely responsible for their access to the website, including the technical requirements and any charges from third-party providers (such as internet service providers). Additionally, users are responsible for their equipment and internet connection required to use the website.

The Company makes every possible effort to ensure the continuous operation of the website. However, it cannot guarantee the absence of technical issues such as interruptions, errors, or delays. It is also not liable for any damages resulting from viruses or other harmful elements on the website or its servers.

These terms of use are governed by Greek law, European Union law, and relevant international agreements. If any provision is found to be illegal, the remaining provisions will continue to apply.  These terms constitute the entire agreement between the Company and the user and supersede any prior agreement. Any modification of these terms will be valid only if made in writing and incorporated into this document.

About Online Shopping

The company reserves the right to modify or revise these terms of use and transactions whenever deemed necessary. Users are required to stay informed about any changes, which will be announced on the website. The modifications take effect from the moment they are posted on this website.

These terms do not affect contracts concluded before the changes come into effect. By continuing to use the website after the modifications take effect, the user unreservedly accepts the new terms.

To process online orders, customers must provide the following details:

  • First Name
  • Last Name
  • Address
  • Postal Code
  • City
  • Mobile Phone
  • Landline Phone

Note: These details are necessary for the proper processing and delivery of your order.

About Online Shopping

The company reserves the right to modify or revise these terms of use and transactions whenever deemed necessary. Users are required to stay informed about any changes, which will be announced on the website. The modifications take effect from the moment they are posted on this website.

These terms do not affect contracts concluded before the changes come into effect. By continuing to use the website after the modifications take effect, the user unreservedly accepts the new terms.

To process online orders, customers must provide the following details:

  • First Name
  • Last Name
  • Address
  • Postal Code
  • City
  • Mobile Phone
  • Landline Phone

Note: These details are necessary for the proper processing and delivery of your order.

Product Availability

The website provides information about product availability through specific indicators displayed on each product page. Adding a product to the shopping cart is only possible if stock is available. If a product is out of stock, the purchase option is disabled, and the user is notified accordingly. The company reserves the right to decline orders for products that appear as available at the time of ordering but may not be in stock during order processing. If an order is not accepted, any amounts paid will be refunded to the user without undue delay, using the same payment method as the original transaction.

Product Prices

The prices displayed for the products are final and include VAT, as required by the applicable legislation. The Company reserves the right to unilaterally modify product prices without prior notice to the User. The price paid by the User is the one listed in the online store at the time of order confirmation and is not affected by any subsequent changes.

Ordering Methods

The Customer can place an order through the online store, by phone, or via email.

Online Order:

  1. Product Selection: The Customer adds the desired products to the shopping cart.
  2. Providing Details: They enter the necessary contact and shipping information.
  3. Choosing Payment Method: They select a preferred payment method (e.g., credit/debit card, cash on delivery, bank transfer).
  4. Submitting the Order: After confirming the details, the Customer places the order.

Phone Order:

  1. Contacting the Store: The Customer calls the store and specifies the products they wish to purchase.
  2. Order Registration: The store representative records the order and informs the Customer about payment and shipping options.

Order via Email:

  1. Sending an Email: The Customer sends an email to studiohair-extentions@hotmail.com, listing the desired products and their contact details.
  2. Order Confirmation: The store confirms the order via email or phone.

Order Confirmation:

Regardless of the ordering method, the Customer will receive an automatic confirmation email. If any changes or cancellations occur, the store will promptly inform them.

Order Cancellation:

The Customer can cancel their order before shipping by notifying the store via phone or email.

Dispute Resolution

This website fully complies with the applicable legal framework for the out-of-court resolution of consumer disputes, both at the national and European levels.

Specifically, it implements the provisions of Ministerial Decision 70330/2015, which transposes into Greek law Directives 2013/11/EU and 2006/2004/EC, as well as Regulation 524/2013.

The website provides consumers with the option to electronically submit complaints through the Online Dispute Resolution platform, which are then forwarded to the competent Alternative Dispute Resolution bodies in Greece, namely the Consumer Ombudsman and the Banking – Investment Services Mediator.

For more information regarding the online dispute resolution process, please refer to the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL